ESTRATÉGIAS PARA REDUÇÃO DA BUROCRACIA EM INSTITUIÇÕES DE ENSINO SUPERIOR: UMA REVISÃO SISTEMÁTICA DA LITERATURA

Doi: 10.47094/IICONACON.2024/1

PALAVRAS CHAVE: Burocracia. Processos Internos. Melhoria de Processos.

KEYWORDS: Bureaucracy. Internal Processes. Process Improvement.

ABSTRACT:
INTRODUCTION
Bureaucracy is a phenomenon present in any organization (SMITH, 2009), and is essential for the functioning of internal processes (BARROS; NUNES; MORAIS, 2023). However, in Higher Education Institutions (HEIs), it presents specific characteristics and challenges that require specific adaptation strategies (BARROS et al., 2023). With the advancement and increasing complexity of organizations, bureaucracy has become one of the main topics of study in academia, covering several areas of knowledge (MERTON, 1952; LAPASSADE, 1977).

Autores

• Fernando Rufino de Barros

• Hector da Cunha Gonçalves Lima

• João Victor Ferreira de Oliveira

• Lais Rodrigues Faustino