15 - O REGISTRO ESCOLAR COMO ESPAÇO PEDAGÓGICO INVISÍVEL: PARA ALÉM DA BUROCRACIA NA UNIVERSIDADE PÚBLICA

Doi: 10.47094/JONASC-TAEs.2026/RE/15

PALAVRAS CHAVE: Gestão educacional. Atendimento ao público. Mediação pedagógica.

KEYWORDS: Educational management. Public service. Pedagogical mediation.

ABSTRACT:
OBJECTIVE
This study aims to reflect on the pedagogical role—often overlooked—played by the UFV Office of Student Records (Diretoria de Registro Escolar), particularly its Public Service Section, in mediating between institutional regulations and the concrete, day-to-day experiences of students within the university context. The reflection seeks to discuss how the guidance, welcoming, and information-sharing activities carried out in the department's daily operations contribute to fostering student autonomy, preventing dropout, and realizing a form of academic administration that—despite operating within a bureaucratic framework—can be understood as a space for pedagogical support and the safeguarding of rights.

Autores

• Amanda Castro de Souza

• Angelo Antonio Silveira

• Clarissa Saporetti Bonfioli Soares

• Djenane Ferreira Pena

• Fabiana Aparecida de Paula Lopes

• Fernando Trivellato Soares

• Fábia Eliza Facioni

• Luciana de Souza Vilela

• Luciana Auxiliadora de Souza Lopes

• Mariza dos Santos Dias

• Matheus Rodrigues Berraut Ferreira

• Ramon Tadeu Gomes

• Renata Maria de Souza Santos

• Tamiris Dalila Martins Presentino Fontes