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08 - GESTÃO DOCUMENTAL COMO ESTRATÉGIA DE EFICIÊNCIA ADMINISTRATIVA EM UMA FARMÁCIA ESCOLA UNIVERSITÁRIA

Doi: 10.47094/JONASC-TAEs.2026/RS/8

PALAVRAS CHAVE: Administração pública. Gestão da informação. Secretaria.

KEYWORDS: Public administration. Information management. Secretariat.

ABSTRACT:
Introduction: Higher education institutions generate vast amounts of documents and information, making document management essential for organization, transparency, administrative efficiency, and the continuity of institutional processes. In academic units that carry out teaching, research, and outreach activities—such as University Teaching Pharmacies—the creation and processing of documents require appropriate control and tracking mechanisms. Objective: To report on the experience of document management and information organization at the Federal University of Ceará (UFC) Teaching Pharmacy, highlighting its contribution to the unit's administrative efficiency. Methodology: This is an experience report based on activities carried out in the UFC Teaching Pharmacy’s administrative office since the implementation of the Electronic Information System (SEI) in 2018. These activities include the drafting, tracking, issuance, receipt, registration, and control of documents; the monitoring of deadlines and pending items; and the management of physical and digital archives. Adopting systematized document management practices led to better information organization, transparency, process traceability, and secure storage of institutional records. Continuous monitoring of administrative processes and deadlines contributed to faster decision-making, more efficient handling of internal and external demands, and strengthened communication across the University's various sectors. As part of these activities, a survey was conducted of the unit's administrative processes recorded between 2018 and 2026, covering over 800 processes across different areas. This mapping enabled an enhanced capacity to track demands, reduced the risk of information loss, and strengthened control over administrative workflows. Final Considerations: It is concluded that document management plays a fundamental role in the administrative efficiency of a Teaching Pharmacy, constituting a key technical-administrative competency that supports university management and contributes to institutional organization, information security, and the continuous improvement of services provided to the academic community.

Autores

  • Luiza Virginia De Castro Silva

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